Universal Receptionist Script - Version 2

Receptionist:

Thank you for calling (name of business). May I help you?

Caller:

Yes, (they ask question).

Receptionist:

I'd be glad to help you with that. With whom am I speaking?

Caller:

(They give name).

Receptionist:

Hi (name), let me ask you something… have you done business with us before?

Receptionist: (If No)

Well (name), you're going to be very glad you contacted us. You see, here at (name of company), we do things very differently than all of our competitors. Let me explain.

Receptionist: (If Yes)

Well (name), then you're already aware of the fact that we do things very differently than all of our competitors. For example

There are 3 major problems everyone has when doing business with (type of industry).

(List your top 3 hot buttons from your decision making process analysis page)

1.  
2.  
3.  

Well, here at (name of business), we've designed our business so you will never have those problems again. Here's why…

(List your top 3 innovations that specifically solve the hot buttons listed above from your decision making process analysis page)

1.  
2.  
3.  

Wrap up the call:

1. Take the order
2. Pass the caller to another person (sales, etc.)
3. Send out information