Launch of Sisira to existing/past clients

 

 

 

 

Dear <insert name>,

 

It's been a while since we've touched base.  However, I wanted to convey changes to Donna Sisinni Secretarial Services.  We've now got a new name and an expanding dedicated team ready to assist you with your outsourced secretarial needs.  So when you next need assistance please remember Sisira Outsourcing Solutions.

 

With our new team we can now meet more urgent turnaround times and we're better able to help you keep your workflow – flowing.

 

The reason for this letter is to let you know we appreciate the business you've given us over the years and we'd like to get some feedback from you on what you think of us.

 

We really want to know what you like about us but perhaps more importantly, how we can best serve you better in the future through Sisira.

 

This questionnaire will take about three minutes to fill out and you may be able to give us a few ideas on how we can improve and refine the service we currently provide.  If you'd prefer to complete this survey online please go to www.sisira.com.au/survey.

 

Kind regards,

 

 

 

Tania Sisinni

Sisira Outsourcing Solutions


Client survey

 

Please fax responses to 03 9602 5429 or return by mail to Sisira Outsourcing Solutions, Level 9, 118 Queen Street, Melbourne Victoria 3000.  Thank you.

 

 

Company name:  _______________________________________________  (Optional)

 

Person completing questionnaire:  __________________________________  (Optional)

 

 

1.         How did you originally come to use our services?  Please tick:

  Yellow Pages

  Internet search

  Word of mouth

  Other, please specify:  ____________________________________

 

 

2.         Are our turnaround times to your satisfaction?  Please circle:

1    2    3    4    5    6    7    8    9    10    (With 10 being the most satisfied)

 

 

3.         Does the level of service we provide meet your expectations?

1    2    3    4    5    6    7    8    9    10    (With 10 being the most satisfied)

 

 

4.         Please rate our quality of service:

1    2    3    4    5    6    7    8    9    10    (With 10 being the most satisfied)

 

 

5.         Is there anything we do that you really like?  Please specify. _____________________

______________________________________________________________________

______________________________________________________________________

 

 

6.         Is there anything we do that you really dislike?  Please specify. ___________________

______________________________________________________________________

______________________________________________________________________

 

 

7.         In your opinion, what are the most important issues when it comes to the services we provide?        

______________________________________________________________________

______________________________________________________________________

 

 

8.         In what ways, if any, could we improve our service to you?  _____________________

______________________________________________________________________

______________________________________________________________________

 

 

9.         Do we currently supply all your services in relation to outsourcing of the following:

·                Transcription                        Yes  /   No

·                Word processing                  Yes  /   No

·                Document formatting           Yes  /   No

 

 

10.      Would you be interested in finding out about the rewards and referral programs that we offer?      Yes  /   No

 

 

11.      SOS!  Have any of your colleagues expressed their need for secretarial assistance lately?  If yes, please provide their contact details or pass on a business card for us.

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

 

 

12.      Do you have any kind comments about the service we provide that we could use as testimonials?  

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

 

 

13.      Any other comments:  ___________________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

 

 

Thank you for taking the time to complete this questionnaire.

 

Kind regards,

 

 

 

Tania Sisinni

Sisira Outsourcing Solutions